You have contacted us in writing by letter or e-mail or you have given us a business card. You will now learn how and for what purposes we process your personal data within the context of your contact. We will also inform you about your rights as a data subject.
You have contacted us in writing by letter or e-mail or you have given us a business card. You will now learn how and for what purposes we process your personal data within the context of your contact. We will also inform you about your rights as a data subject.
- Österreichischer Rundfunk
- ORF-Enterprise GmbH & Co KG
- ORF Fernsehprogramm-Service GmbH & Co KG
- ORF Marketing & Creation GmbH & Co KG
- ORF Online und Teletext GmbH & Co KG
- Österreichische Rundfunksender GmbH & Co KG
- ORS comm GmbH & Co KG
- ORF Landesstudio Service GmbH & Co KG
- ORF Landesstudio Marketing GmbH & Co KG
- ORF – KONTAKT Kundenservice GmbH & Co KG
- KDV Klassik Digital Vertriebs-GmbH
- simpli services GmbH & Co KG
The following processing acitivites will carried out by all named companies as data controller:
Participation in competitions
If you want to participate in a competition, your name, address and other contact details will be processed depending on the competition.
A raffle is a competition, which requires processing for the fulfilment of the contract. The winner’s details will be stored in accordance with the terms and conditions of the competition; and will be kept at least until the time at which the winnings are transferred.
The data of all other participants will be deleted at the end of the competition.
If the winnings are provided by a third party, the data of the winner will be transmitted to the awarding body.
If a postal delivery is necessary for the transfer of the winnings, we will forward your data to the respective delivery service provider.
Shipment of free documents
If you would like to receive informational material from us, your data will be processed in order to fulfil your request. Should postal delivery be necessary, we will forward your data to the respective delivery service provider.
In order to respond to any queries you may have, your details will be stored three months after the materials have been sent. We therefore ask for your understanding that if you contact us again at a later date, we will not be able to give you any information because the data will no longer be stored in our system.
Enquiries by e-mail, letter or by contact form
If you would like to receive information about specific shipments, offers, or products from the Company, we will process your information so that we can process your request. We will delete your personal data as part of your request, suggestion or complaint at the latest after one year. Therefore, we ask for your understanding that we cannot give you any further information on the content of your enquiry at a later date should you request it, since your data will no longer be stored in our system.
If you want to participate in a program, for example because you want to ask the consultation team of „What’s new?" a tricky question, perhaps in order to win a voucher booklet worth € 300, – or because for example you want to apply to become a contestant on a program like " Who Wants to Be a Millionaire “, we will store your data until the respective program is no longer being produced.
Your participation is of course voluntary and you are free to withdraw your participation at any time. You can do this by using the same contact form again and giving us a request for deletion.
Some auditions are conducted by a partner company, which then works on our behalf. We will transmit the data to this company.
Furthermore, as a part of various casting shows, we will also offer you the possibility to use your data in order to cast you for other shows. However, this is contingent upon your consent, which of course you can revoke at any time through a simple e-mail to the respective editors, which you have originally applied with.
Return of lost items
You lost something while visiting us – and we found it again? Of course, we will send it back to you. Your data (name, address) will be used exactly for this purpose. However, it is also necessary for us to transmit your data to the respective delivery service provider.
We will only store your data until the shipment is completed.
Storage of the contact details of business partners and, where appropriate, their contact person
When you contact us for business purposes, we will store and process your contact information and, if applicable, the contact details of a contact person. We use this data out of legitimate interest in initiating business, submitting or receiving offers, concluding contracts, maintaining business relationships, such as invitations to events without a marketing background (such as a summer parties, Christmas parties, company anniversaries).
We will store your data as long as the business relationship exists. If you contact us via a contact person, the contact details of these persons will be stored by us as long as they remain our contact person. In order to be able to guarantee the timeliness of the data, we ask you to actively inform us about changes to this circumstance.
If agreements result from this business relationship, this data will be processed in accordance with civil, fiscal and company law provisions.
In order to safeguard our legitimate interest, namely against the default of a supplier, your data can be transmitted to a rating agency.
Your data – both the business partner and the respective contact person – will be sent to the following third parties:
- Responsible administrative authorities, in particular the tax authority
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representatives, collection agencies and courts, if this is necessary for legal defence or for law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Procurement processes
In response to requests for quotations or tenders, we process the data you have provided us for the correct implementation of the procedure of ultimately finding the most economical offer.
In these procedures, we are sometimes assisted by external companies (for example, legal representatives, experts, consulting firms) to whom we must submit data so that they can provide these services.
In order to safeguard our legitimate interest, namely against the failure of a supplier, your data can be transmitted to a rating agency. Furthermore, your data – both that of the business partner and the respective contact person – can be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authority
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
- Central Coordination Office BMF
- Vienna Regional Health Insurance Scheme
- Administrative courts
Insofar as statutory provisions plan publication, we will use the legally prescribed publication media.
The data will in any case be kept for three years after the process is completed. In addition to this, the data will be stored for the later traceability of the economic efficiency, however, the data of those companies that did not receive the order will be kept only to the extent necessary for traceability. The data will be kept by the contractor during the contract period. In addition to this, storage only takes place to the extent that statutory retention requirements (in particular according to tax and company law regulations as well as the ORF-G) prescribe this.
The following processing operations are performed by ORF-KONTAKT Kundenservice GmbH & Co KG as the data processing company by the Austrian Broadcasting Company as data controller
Concerning ORF DIGITAL – The satellite platform of the ORF
For the conclusion of a user agreement in connection with the order or registration of an ORF DIGITAL-SAT card or the activation of a receiver for ORF DIGITAL DIRECT and for all related activities (e.g.: sending registration documents, ordered ORF DIGITAL SAT cards and information letters) and correspondences, your data will be processed to fulfil this contract.
In order to create personalised letters, we’ll give your name and delivery address to a print shop. For the delivery of necessary documents, your name and delivery address will be transmitted to the delivery service provider. For the secure execution of the payment processing in an online registration, an anonymised transaction ID and information on the terms of financing and payment (e.g. price, VAT rate) are transmitted to the external payment provider mPAY24 GmbH. If you are eligible for remittance, we will process your account information solely for this purpose and submit it to the account-managing bank. When ordering a free trial subscription for simpliTV SAT HD as part of registering for ORF DIGITAL DIRECT, only the device numbers required for the technical activation will be forwarded to simpli services GmbH & Co KG. When processing in a combined registration or order process of ORF DIGITAL DIRECT and simpliTV SAT HD (by embedding the ORF DIGITAL online form on the website of simpliTV), registration-relevant customer data will be transferred to simpli services GmbH & Co KG. According to the Broadcasting Fees Act, the valid registration of the radio reception equipment is a prerequisite for the use of the ORF programs. The ORF therefore transmits the data to the GIS Fees Info Service GmbH on the basis of the General Terms and Conditions of ORF DIGITAL or ORF DIGITAL DIRECT in order to check the registration. If there is no valid registration, the GIS will confirm this to the ORF.
Since these orders include a fee payment and we are consequently obliged to perform financial accounting, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
The data is stored for as long as legal retention periods, such as tax law or company law, provide for this.
The data is stored for as long as legal retention periods, such as tax law or company law, provide for this.
The ORF as the data controller uses the following data processing companies:
- ORF-KONTAKT Kundenservice GmbH & Co KG, Hugo-Portisch-Gasse 1, 1136 Vienna
- Kapsch BusinessCom AG, Wienerbergstraße 53, 1120,
- PIDAS Österreich GmbH, Kranichberggasse 2, 1120 Vienna
- the Lounge interactive design GmbH, Hofmühlgasse 17/1/3, 1060 Vienna
The following processing activities are carried out by simpli services GmbH & Co KG as the data controller
If you want to become a new customer, we will process your data for the fulfilment of the contract. For the shipment of the necessary documents, we will forward your data to the respective delivery service provider.
Since these orders include a fee payment and we are therefore obliged to perform financial accounting, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Should you be entitled to a remittance, we will process your account information solely for this purpose and submit it to the account-holding bank. After completing the transfer, we will delete your account information.
To respond to any queries you may have, your details will be kept for two months. We therefore ask for your understanding that, should you contact us again later, we will not be able to give you any information because the data will no longer be stored in our system.
Furthermore, your call will be synchronised with your already collected data in order to ensure the accuracy of the data.
Concerning the answering of the e-mails with regard to technical support, simpli services GmbH & Co KG uses ORF-KONTAKT Customer Service GmbH & Co KG as the data processing company, with regard to module and box sales of the GIS fees Info Service GmbH.
The following processing activities are carried out by ORF Marketing & Creation GmbH & Co. KG as the data controller.
Regarding Radio Symphony Orchestra
May we welcome you as a friend of the Radio Symphony Orchestra? Then we will process your data for exactly this purpose.
Did you not register yourself as a friend of the RSO, but rather received it as a gift? Then we have your details such as your name, address, date of birth, and contact details from the person who gave you this subscription. If you do not want this and you therefore wish to delete your data, the subscription agreement with the giver will continue to exist, but you will no longer be able to benefit from the subscription.
For the delivery of information material, we will forward your name and address to the respective delivery service provider.
Furthermore, the data will be forwarded to the following authorities, in particular due to tax and company law regulations:
- Responsible administrative authorities, in particular tax office
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered accountants and other bodies that control the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Regarding Ö1 service
If you wish to receive an event card or sign up for a series of events, your data will be processed for the transmission of the event cards or for the respective applications. If one of the events is run by a partner company, we will, if necessary, submit your name to the partner company. For sending the cards, your name and address will be transmitted to the respective delivery service provider.
After the last event your data will be deleted.
However, if the event or series of events is not free of charge, your data will only be deleted after expiration of the legal retention period, as for example provided by tax law or company law. In this case, we are obliged to perform financial accounting. Therefore, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered accountants and other bodies that control the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Booking and conducting tours and bookings of birthday parties
If you would like to book a guided tour, we will process your details for the reservation and the performance of the subsequent guided tour. If you have booked a tour through a tour operator, then they will transfer us the name, address and contact details of the person booking, the number of people, the name of the group, the booked tour as well as date and time of the booked tour.
The data will be used for the performance and management of the booked tour and will be transmitted to the company conducting the security service on the site to ensure smooth entry.
If you have booked a birthday party with us, then your data will be processed for the celebration. The canteen operator will be sent the date, time, number of persons as well as any possible meal requests that have been made known. Since the birthday cake will be personalised, we will communicate the name and age to the canteen operator exclusively from the child’s birthday. If a photo of the birthday boy or girl is to be applied to the cake, we will forward this photo, which must be provided by you, to the canteen operator in order to fulfil this order. After the successful transmission of the photo to the canteen operator, we will delete this photo.
Furthermore, the data will be forwarded to the following authorities, in particular due to tax and company law regulations:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Ticket service
We are glad that you are interested in tickets to one of the ORF productions and that you wish to attend as a guest. We will use your data for the purchase of tickets and the execution of the purchase agreement.
Your data will be transmitted to the on-site security company to ensure entry.
Furthermore, the data will be forwarded to the following authorities, in particular due to tax and company law regulations:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Ö1 Club membership or ordering a subscription to the „ORF nachlese“ as well as single issues of the „ORF nachlese“
If you would like to establish a Ö1 Club membership or a subscription for the „ORF nachlese“, we will process your data for the Ö1 Club membership or for the subscription to the „ORF nachlese“.
For the sending of the payment slip regarding the membership fee, for the Ö1 club card, the club magazine or the „ORF nachlese“, your data will be transmitted to the respective delivery service provider.
Since these orders include a fee payment and we are therefore obliged to perform financial accounting, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Registration for events or the Ö1 Club Lounge at the Donauinselfest and for series of events
If you want to register for events such as the Ö1 Club Lounge at the Donauinselfest, your data will be processed by our employees for the respective registration. Since admission to these events is carried out by partner companies, your name will be transmitted to the partner company if needed.
After the event ends, your data will be deleted. If you have registered for a series of events, your data will be deleted after the last event of this series.
However, if the event or series of events is not free of charge, your data will only be deleted after expiration of the legal retention period, as for example provided by tax law or company law. In this case, we are obliged to perform financial accounting. Therefore, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities that are subject to the control of the company (such as the Court of Auditors, Auditing according to the ORF Act)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
The following processing activities are carried out by ORF-Enterprise GmbH & Co KG:
Sale of commercial ads in the „ORF nachlese“
If you want to display an ad in the „ORF nachlese“, we will use your data to fulfil this order.
In connection with this, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities that are subject to the control of the company (such as the Court of Auditors, Auditing according to the ORF Act)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
The following processing activities are carried out by ORF Marketing & Creation GmbH & Co. KG as well as by ORF Landesstudio Marketing GmbH & Co. KG as data controllers:
Product order
If you would like to order something from us – such as a single issue of the „ORF nachlese“, an audio or video recording, festival tickets, an article from the shop, an ORF DIGITAL-SAT card or a simpliTV package – your data will be processed in order to fulfil this contract.
For the delivery of the article you have ordered, we will forward your name and delivery address to the respective delivery service provider.
Since these orders include a fee payment and we are therefore obliged to perform financial accounting, your data will be transmitted to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered Accountants and other entities under the control of the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
Shipment of documents and manuscripts
If you would like to receive information material from us, your data will be processed to fulfil your request. Should a postal delivery be necessary, we will forward your data to the respective delivery service provider.
If these orders include a fee payment, we are obliged to perform financial accounting and will therefore forward your data to the following third parties:
- Responsible administrative authorities, in particular the tax authorities
- Federal Institute „Statistics Austria“ for the compilation of statutory (official) statistics
- Chartered accountants and other bodies that control the company (such as the Court of Auditors, ORF-G)
- Legal representation, collection agency and courts, if this is necessary for legal defence or law enforcement
We will store your data for as long as statutory retention periods, such as taxation or company law, provide for this.
The following processing activities are carried out by the ORF Landesstudio Marketing GmbH & Co. KG as well as the Austrian Broadcasting Corporation.
Contact data for animal search messages
If you contact us because your beloved four-legged friend has run away and you would like to submit an animal search message via radio, we will process your data in order to be able to contact you regarding a successful search.
Your data will be stored until the search is successful. After three months at the latest, your data will be deleted.
In order to make the radio announcement possible, your data will be forwarded by ORF Landesstudio Marketing GmbH & Co. KG to the Austrian Broadcasting Corporation, who will process it for journalistic purposes in order to announce the animal search message on the radio.
Your rights
You have the rights to information, correction, deletion, restriction, data portability and objection. For this, contact the processing company.
If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in a way, you can complain to the Data Protection Authority.
Data Processor
ORF uses the above-mentioned applications of Kapsch Business Com AG, PIDAS Austria GmbH and APA in the processing of the above-mentioned applications.
All of the other companies listed below make use of the above-mentioned applications of the Austrian Broadcasting Corporation as the order data processor, who in turn uses the aforementioned order processors.
Data controllers
The following companies are responsible for the data processing within the meaning of the data protection regulations within the above-mentioned processing and can be reached under the following contact data:
- Österreichischer Rundfunk; kundendienst@orf.at
- ORF-Enterprise GmbH & Co KG, Zustelladresse EURO PLAZA / Gebäude A, Am Europlatz 1, 1120 Wien; enterprise@orf.at
- ORF Fernsehprogramm-Service GmbH & Co KG; ORFdrei@orf.at
- ORF Marketing & Creation GmbH & Co KG; tickets@orf.at
- ORF Online und Teletext GmbH & Co KG; online@orf.at
- ORF KONTAKT Kundenservice GmbH & Co KG; kundendienst@orf.at
- Österreichische Rundfunksender GmbH & Co KG; office@ors.at
- ORS comm GmbH & Co KG; office@ors.at
- KDV Klassik Digital Vertriebs-GmbH; fidelio@myfidelio.at
Headquarters for all:
Hugo-Portisch-Gasse 1
1136 Wien
Österreich
- Simpli services GmbH & Co KG, Postfach 11110, 1150 Wien; kontakt@simpliTV.at
- ORF Landesstudio Marketing GmbH & Co KG
- ORF Landesstudio Service GmbH & Co KG
per Anschrift: Rennweg 14, 6020 Innsbruck